Carfixd Automotive

1. Information We Collect

When you use our website, intake form, or contact Carfixd Automotive, we may collect information such as:

• Name
• Phone number
• Email address, if provided
• Vehicle year, make, model, and drivability information
• Location details
• Description of the breakdown or service issue
• Preferred contact method and timing
• Optional image uploads
• Dispatch payment confirmation details, when applicable
• Website page and submission timestamp data related to the request

2. How We Use Information

Your information may be used to:

• Review and process your request
• Determine the appropriate dispatch or coordination path
• Contact you regarding your service request
• Coordinate with the appropriate independent provider
• Track dispatch-related records for operational purposes
• Maintain records for customer service, dispute handling, and business operations
• Improve intake, response, and coordination systems over time

3. Information Sharing

Carfixd Automotive may share relevant request details with an assigned provider, technician, towing partner, or roadside service partner where reasonably necessary to coordinate or fulfill the request. Shared information may include location, vehicle details, issue description, and contact details needed for service coordination.

4. Payment Information

Dispatch fees, deposits, and other service-related payments may be handled through separate payment processing systems or secure links. Payment processing is not completed through the basic intake form itself unless explicitly stated otherwise.

Customers should never enter full card numbers, banking credentials, or other sensitive financial details into freeform text fields on the website.

5. Photo Uploads

If you attach an optional image, that image may be retained as part of your intake record and used for breakdown review, dispatch decision-making, provider coordination, or service verification. Uploaded images may be stored in connected service systems used to process requests.

6. Communications

By submitting a request or contacting Carfixd Automotive, you consent to communications related to your request, including phone calls, text messages, emails, and dispatch-related updates. These communications may include review notices, provider coordination, scheduling, follow-up, and payment instructions where applicable.

7. Data Retention

Intake records, contact information, communication records, uploaded images, and related operational data may be retained for customer service, dispatch history, business administration, quality control, legal review, recordkeeping, and dispute resolution purposes for as long as reasonably necessary.

8. Security

Carfixd Automotive uses reasonable efforts to handle information responsibly and to use appropriate systems for intake and coordination. However, no website, transmission method, or online storage system can guarantee absolute security.

9. Third-Party Services

Carfixd Automotive may use third-party platforms and tools to operate the website, process form submissions, store uploaded images, send communications, process payments, or support dispatch coordination. Use of such services may involve limited handling of customer information as necessary to operate the business.

10. Policy Updates

This Privacy Policy may be updated periodically as operations, tools, systems, business structure, and legal requirements evolve. Continued use of the website or service request process after updates constitutes acceptance of the revised policy.

11. Contact

Questions regarding this Privacy Policy may be directed through the contact information provided on the website.